FAQ
GENERAL
Which carriers does Haven work with?

Haven works with any preferred carriers and/or forwarders that our customers wish to invite to the platform. For customers looking to extend their network to other service providers, Haven regularly works with the top 30 carriers in the world (by market share) as well as large international and regional freight forwarders.

Can I pick a specific carrier I prefer to do business with while using Haven?

Yes. Many of our customers use Haven to more efficiently manage pre-existing relationships with preferred carriers and forwarders. We onboard those providers onto the platform and import rate cards at no cost. 

Scheduling is very important for the commodities I handle. Does Haven offer multi-carrier schedules?

Yes. Haven provides shippers with schedules from multiple carriers of your choosing.

Can I easily track my container once a booking is made?

Yes, you will be updated as your shipment progresses. You can view your shipments using our Track and Trace visibility dashboard.

What is the scope of Haven's transportation services?

We service international shipments via ocean and air freight. We offer door trucking services to complete international shipments. 

PRICING
How much does Haven cost?

We offer several feature set tiers, designed to meet the needs of different types of containerized goods shippers. These are explained in detail on our Solutions page.

Do I need to sign a volume contract with Haven?

There is no volume contract or requirement. However, we design our products to provide the most value for mid-to-large size shippers. If you are moving air freight shipments of 500kg/shipment or moving more than 200 full containers on the ocean each year, Haven is ideal for you. 

When do I get billed for my transactions?

Depending on your needs, Haven can extend credit terms.

How do I pay?

Haven keeps fees low by using paperless processes where possible and offers direct payment via ACH (automated clearing house) at no additional charge. All other forms of payment will incur a processing fee of up to $20 on the final invoice.